Charles Hutchins, Columnists, V4I5

Teamwork Makes the Dream Work

“Coming together is a beginning; keeping together is progress; working together is success” – Henry Ford

Whoever said that no man is an island, and no man stands alone, hit the nail on the head.

No matter what your involvement is in the shed business, there are many people who make it possible to keep your business operational and successful. For me personally, I depend on a “team” of high quality builders, delivery drivers, schedulers, RTO companies, lumber companies, my family, and my savior Jesus Christ, to whom I give all credit. I wouldn’t have a business without them.

I encourage you to write down the names of the many people whom you depend on to make your business work and then make the effort to thank them personally.

The best teamwork is a group of people working together for the greater good of the team, meaning that each person is willing to forgo his/her own ego and make decisions that are truly in the best interest of the team to get the job done. I work to build great relationships with my team so we can all work together to create a happy customer.

Let’s never forget that creating happy customers should be the number-one goal for all team members at the end of the day. I feel that sometimes we can get bogged down in the process and lose focus of that, and that’s why I feel it’s imperative to build great relationships with all team members whom you do business with and depend on.

There is an old African Proverb that says, “If you want to go fast, go alone. If you want to go far, go together.” I recall reading about Phil Jackson, who is considered one of the greatest coaches in NBA history talking about teamwork. He said, “The strength of the team is each individual member. The strength of each member is the team.” That’s a powerful statement if you stop and think about it.

When each person shows up using their strengths and are energized and collaborating as a team, they are naturally more productive, engaged, and performing at their best. On the other hand, when one person doesn’t show up and do their job, it negatively impacts the rest of the team. We’ve all experienced this in our businesses at one time or another, and I have been guilty of being the one who didn’t perform.

I remember failing the team after I had sold a portable shed to a customer who we will call “John.” Two days after John purchased a shed, he called me and asked me to change the door and window placement. No problem, right? Wrong—I completely forgot to inform the builder of the changes, and when the building arrived at John’s, I received that dreaded phone call from the driver asking me what was going on, because the shed he was delivering was exactly as the order form stated.

Not only did I let the customer down, I let down my builder and my delivery driver due to my lack of focus and follow-up. I am thankful that I have built such strong relationships with my team that the builder and driver agreed to take care of the customer and make it right on my behalf, although I dropped the ball and let them down.

No one person can make your business great or successful over the long term; it’s the combined expertise and efforts of every team member that enables a company to achieve success and thrive. Teamwork truly makes the dream work.

I would like to thank the following team of professionals that contributes daily to my success in a big way (please forgive me if I left you out): Jr. at Sunrise Barns; Roman at Rollin Mini Barns; Jason & Stephanie at Good Times Playsystems; Simon at Hilltop Barns; Menno at Cedar Lane Wood Products; Mike at Mike’s Mini Barns; Nelson at Lengacher Transport; J Mast Transport; Chris & Sergio at Eagle Carports; Tyler, Kendall, and Paul at Handiport; Walt at Our Place Enterprises; Sorgi at RTO National; Andrew at Russellville Rentals; and my entire family.

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