V5I3

June/July 2019

Down the Drain (Part 1)

I knew I was in for it.  Vance had sold a job that included tearing down an existing shed and rebuilding in its place. He had done a site visit or two to determine all the details and help the customer figure out exactly what they needed.  After selling the[Read More…]

Take a Lesson from Horton

In Dr. Seuss’ classic children’s book Horton Hears a Who, the big-hearted Horton recites over and over that “a person is a person, no matter how small.” I was listening to a good friend and customer the other day who was expressing his discontent about the poor service he’d been[Read More…]

Taking Charge of the RTO Narrative

The term “rent-to-own” can conjure a variety of thoughts as different as each individual. What do your dealers think of when you say rent-to-own? What do your customers think of when you say rent-to-own? What do your friends and family think of when you say rent-to-own? These thoughts may be[Read More…]

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