So many of our experiences are normal and happy, leaving both sides with smiles on their faces.
Tag: customer
Quality Control
Three portable structure builders share their thoughts on what it takes to offer a quality shed experience.
What Drives Your Negative Customer Experiences?
Think back for a moment on a time when something didn’t go the way you planned. In business and in life, any curve ball can completely alter the experience of a situation. It is the goal of all businesses to satisfy their customers. After all, without customers, a business has[Read More…]
Operate at the Highest Standards Possible
So, I needed to help our daughter purchase a car. I used to sell cars so I thought I had this one in the bag. My daughter and I went to the first car dealership. After a brief meet and greet, the salesman came from the office with an offer that[Read More…]
Down the Drain (Part 2)
The job had gone reasonably well that morning, so after a quick lunch I got back to work. I finished the floor, quickly stood the walls, stood trusses, installed the decking, and finished both ends with trim by a few minutes before 5:30 that evening with Rick’s help. Rick installed[Read More…]
Down the Drain (Part 1)
I knew I was in for it. Vance had sold a job that included tearing down an existing shed and rebuilding in its place. He had done a site visit or two to determine all the details and help the customer figure out exactly what they needed. After selling the[Read More…]
Customer Service Success
We’ve been saying “the customer is always right” for more than a hundred years, but it seems that’s never been truer than today when customers can so easily share why you’re wrong on social media. But customer service is about more than avoiding bad reviews; it’s about building ongoing relationships[Read More…]
Shed Builder Now Offering On-site Construction
Capitol Sheds, the outdoor products company offering sheds, horse barns, outbuildings, and more, with locations in Virginia, says it will now build sheds on-site if they cannot be delivered with a truck and trailer. “Capitol Sheds is committed to providing each customer with the best products and customer service they[Read More…]
Which Barn is Right for Your Customer?
When searching for a new storage shed, your customers have likely seen many barn styles on the market, but they’re unsure which would be best for their needs. Lofts or no lofts, short walls or tall walls, workbench or no workbench, porch or no porch. Lots of options to choose[Read More…]
