You must give your customers the best service possible to keep them coming back while continuing to grow a prosperous business.
Columnists
Three Things John Told Me …
You may need to hear them too.
NBSRA: What Are We Really About?
One of our highest priorities in the industry must be valuing people. This is, after all, a service industry.
Moving Sheds Forward While Remembering the Past
Back when our sheds were not nearly as nice and shiny, this industry grew by taking care of customers with integrity and meeting their needs with kindness.
Shed Sales Basics—Asking Questions for Delivery
It is important to make sure the customer is informed of how we are going to deliver the building and all the details of getting it in place.
Meeting Your Customers Where They Are
The need is still there to meet customers where they are in the sales process and providing the best experience will win out in the end.
Of Truck Stops, Deep Shadows, and Unwelcome Boarders
A furry little shiver scampered up and back down my spine. Shaking my head, I breathed a prayer of thanks to God for keeping me safe.
It’s HOT Out There!
Keep your builders safe in the heat as they assemble sheds and other structures this summer.
The BIG 5-0
Three lessons learned from selling sheds for 27 of 50 years on the planet.
The A-Team in Tribbey (Part 3)
The Tribbey job is finally completed … after bouncing between jobs, bad weather, and cranky wasps.
