Supply and demand may lure some to buy a shed or other portable structure, but top-notch customer service keeps them coming back for more.
Operations
Shed Haulers: Most Important Customer Service Reps?
Shed haulers are the final impression customers have of a shed company, so it’s important they can provide excellent service.
The Shed Industry as a Big Wheel
I see the shed industry as a big wheel with a bunch of spokes inside it. And every single one is important. So, come. Learn. Get better.
RTO Education at the Expo
The NBSRA is excited to sponsor two educational sessions at the upcoming Shed Builder Expo, September 29-30, in Grand Rapids, Michigan.
Lumber Price Bubble Bursts
Since my last column, most cash lumber prices fell hard. Lumber futures for July delivery dropped 40 percent from record highs reached in early May.
Overcoming Fear
He had told me that he was afraid of heights. I climbed up first and told him to join me. I expected him to have a little trouble with the scaffold, but nothing had prepared me for what came next.
Introduction to Digital Advertising for Shed Builders (Part 3)
For this entry in our series, we are looking at the most common question: “How much should I spend on advertising?”
The Lifeblood of the Shed Industry
I feel convicted to praise the rent-to-own companies in our industry that have supplied the funds in a big way to grow the shed business into what it is today.
Of Missing Cats, Bear Spray, and Bloodthirsty Dogs
After the first few turned out to be abandoned sheds or voluntary surrenders, I was beginning to think the dreaded ‘repo’ stories I’d heard were exaggerated.
Other Backyard Structures
How do other structures fit into a shed company’s business model? How do they decide what structures to offer?
